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1. How soon will my account be available after signing up ?
2. Where are your servers located ?
3. How soon will my domain name be connected to the site ?
4. What is your minimum contract term ?
5. How can I pay you ?
6. Do you have an uptime guarantee ?
7. Can I register domain names on your site ?
8. Will I own the domain names I register on your site ?
9. Do you host international domains?
10. Do you host adult (erotic/porn) sites ?
11. How much additional bandwith can I purchase ?
12. Are you a reseller ?
13. Will my site contain any ads ?
14. Are there any hidden fees?
15. What kind of web software/scripts does your offer include ?

 

1. How soon will my account be available after signing up ? [top]
We usually set up all accounts within 24 hours.


2. Where are your servers located ? [top]
Our servers are located in the United States of America.


3. How soon will my domain name be connected to the site ? [top]
New domain names are usually working within 12 hours after we create the account.
If you do already have a domain name you can point it to our servers within 0 to 48 hours depending on various factors. If you need more information regarding this please contact us.


4. What is your minimum contract term ? [top]
If you choose to pay monthly the minimum contract term is one month. If you choose to pay yearly the minimum contract term is one year.


5. How can I pay you ? [top]
You can pay with or without a credit card via Paypal. Our prices are in US Dollar. If you are living outside the USA your payment will be converted from your currency to US Dollar automatically.


6. Do you have an uptime guarantee ? [top]
Our network uptime is above 99.9%. We do not offer an uptime guarantee for single servers but our average server uptime is above 99.8%.


7. Can I register domain names on your site ? [top]
We do only offer domain registration/transfer for our hosting customers only. We currently do not offer domain registration/transfer separately from webhosting services.


8. Will I own the domain names I register on your site ? [top]
Yes, you own the domain name and you can move it to another server at any time. Please note that domains can not be transferred if they have already been transferred during the last 60 days or if they have expired.


9. Do you host international domains? [top]
Yes, we host any domain extension.


10. Do you host adult (erotic/porn) sites? [top]
No, we do not offer adult hosting (hosting for erotic sites or porn sites) mainly for legal reasons.


11. How much additional bandwith can I purchase ? [top]
Note: If your account includes unlimited bandwidth you don't need to buy additional bandwidth. If you are a customer using one of our older plans you can purchase 5 GB of additional traffic for $1. You can purchase up to 500 GB of additional traffic.


12. Are you a reseller ? [top]
No, we operate and administrate our own servers in various US datacenters.


13. Will my site contain any ads ? [top]
No there will not be any forced ads on your site.


14. Are there any hidden fees? [top]
No.


15. What kind of web software/scripts does your offer include ? [top]
Please have a look at our home page. It contains a full list of scripts/software we offer auto install tools for. Of course you can also install your own Perl or PHP scripts.

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